Effective Date: July 9, 2026

Thank you for choosing Caliplates Europe Shop. We are committed to processing and shipping eligible orders as efficiently as possible while complying with all applicable laws and regulations. Please review our Shipping Policy before placing an order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified. Processing times may be longer during holidays, promotional events, or periods of unusually high order volume.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Shipping Destinations

We only process and ship orders to destinations where the products offered may be legally sold and delivered. It is the customer's responsibility to ensure that purchasing and receiving products from our website is permitted under the laws and regulations applicable to their location.

If we determine that an order cannot be legally fulfilled, we reserve the right to cancel the order and notify the customer.

Shipping Methods

Shipping options are displayed during checkout, where available. Delivery times vary depending on the destination, the selected shipping method, carrier operations, customs procedures (if applicable), and other factors outside our control.

Estimated delivery times are provided for convenience only and are not guaranteed.

Order Tracking

When tracking information is available, customers will receive a shipping confirmation email containing tracking details after the order has been dispatched. Please allow time for the carrier to update tracking information after shipment.

Shipping Costs

Shipping charges are calculated during checkout based on factors such as the delivery location, order size, shipping method, and carrier rates. Any applicable shipping fees will be displayed before your order is finalized.

Delivery Delays

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Carrier delays

  • Customs inspections or clearance procedures

  • High shipping volumes

  • Other unforeseen events

We appreciate your patience if such delays occur.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately. We will make reasonable efforts to update your order before it is processed for shipment.

Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team. We will work with the shipping carrier to investigate the shipment and assist you throughout the process.

Damaged Deliveries

If your order arrives damaged or appears to have been affected during transit, please notify us within 48 hours of delivery. Include your order number, a description of the issue, and clear photographs of the product and packaging so we can review your claim and determine an appropriate resolution.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, import fees, or other government charges may apply depending on the destination country. These charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for ensuring compliance with all import laws and regulations in their jurisdiction.

Order Cancellations

Orders may only be cancelled before they have entered processing or shipment. Once an order has been processed or dispatched, cancellation may no longer be possible.

Contact Us

If you have any questions about shipping, your order status, or this Shipping Policy, please contact our customer support team through the Contact Us page on caliplateseu.com. We are happy to assist you and will respond as promptly as possible.

Policy Updates

Caliplates Europe Shop reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with a revised effective date. We encourage customers to review this policy periodically before placing an order.