Effective Date: July 9, 2026

Thank you for shopping at Caliplates Europe Shop. We are committed to providing quality products and excellent customer service. Please read our Refund & Returns Policy carefully before placing an order.

Returns

Due to the nature of our products, we generally do not accept returns on opened, used, or consumed items. This policy helps maintain product integrity, quality standards, and customer safety.

If your order arrives damaged, incorrect, or incomplete, please contact our customer support team within 48 hours of receiving your delivery. Requests submitted after this period may not be eligible for review.

Damaged or Incorrect Orders

If you receive a damaged product or an item that differs from what you ordered, please contact us as soon as possible with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

  • Any other information requested by our support team

We will review your claim and, if approved, work with you to provide an appropriate resolution.

Refund Eligibility

Refunds may be considered in situations such as:

  • You received the wrong item.

  • Your order arrived significantly damaged during transit.

  • Your order was incomplete due to an error on our part.

  • Your order cannot be fulfilled and is cancelled by us before shipment.

Refund requests are reviewed individually and are not guaranteed.

Non-Refundable Items

Refunds or returns will generally not be provided for:

  • Opened or used products.

  • Products that have been consumed.

  • Orders where the customer entered an incorrect shipping address.

  • Orders delayed because of circumstances beyond our reasonable control, including carrier delays or customs processing.

  • Products that have been improperly stored or handled after delivery.

Order Cancellations

Orders may only be cancelled before they have entered processing or shipment. Once an order has been processed or dispatched, it may no longer be eligible for cancellation.

If you wish to cancel an order, please contact our support team as soon as possible. We will let you know whether cancellation is still available.

Refund Processing

If a refund is approved, it will be issued using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.

Missing Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier. Resolution times may vary depending on the circumstances.

Contact Us

If you have questions about this Refund & Returns Policy or need assistance with an order, please contact our customer support team through our Contact Us page. We are committed to responding promptly and working toward a fair resolution whenever possible.

Policy Updates

Caliplates Europe Shop reserves the right to modify this Refund & Returns Policy at any time. Any updates will be posted on this page with a revised effective date. We encourage customers to review this policy periodically before placing an order.